Contact Us

Our support team

For help with your account, payments or offers, email us at [email protected] or use the web form on our help page. We aim to reply to every email within 2 business days. Live chat is open from 9am to 4pm, Monday to Friday.

Complaints

To make a complaint, contact our customer care team within six months of the issue. We acknowledge it within 48 hours and give you our decision within 8 weeks of receiving all the information we need. Customers in the UK who remain unhappy can refer the dispute to eCOGRA.

Safer gambling support

If gambling is becoming a problem, GamCare's UK National Helpline is on 0808 8020 133. Our safer gambling tools are explained on our Responsible Gambling page.

Company details

Jumpman Gaming Limited runs BGT Games, and the brand belongs to Bernadine Group. The Gambling Commission licenses Jumpman Gaming Limited in Great Britain under account number 39175. Its registered business address is in Alderney, Channel Islands (GY9 3TQ), and it does not take correspondence there.